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Respecting the confidentiality of your data is important for Skineance and we want to adopt a transparent attitude in the processing of your personal data.
Who is responsible for processing your personal data?
Intersourcing s.a is responsible for the processing of personal data that you provide to us, in accordance with the applicable law on data protection.
Intersourcing s.a
6 avenue Tenbroek
1410 Braine-l'Alleud
Belgium
Legal Representative: Vierendeel Pierre
VAT number: BE 0473073156
Where do we store your data?
Your personal data is stored in the European Economic Area (EEA) and will not be transmitted to, and processed by, a country outside the EEA. In the case of a transfer of your personal data, this will take place in accordance with the applicable laws in the EEA.
Who has access to your data?
Your data is / will be shared within Intersourcing s.a and the Skineance brand.
We do not transmit, sell or swap your data for commercial purposes to third parties outside of Intersourcing s.a and the Skineance brand. Data transferred to third parties is used only for the purpose of dispensing our services.
What are your rights ?
Permission to access
You have the right to request at any time information about the personal data that we hold about you. You can contact Intersourcing, via the address support@skineance.com, to receive your personal data by email.
Portability right
When Intersourcing processes your personal data by automated means as a result of your consent or agreement, you have the right to obtain a copy of your transferred data to you or another party in a structured, commonly used and machine readable format. This only concerns the personal data that you have transmitted to us.
Right of rectification
You have the right to request the correction of your personal data if they are incorrect and that they are completed if they are incomplete.
If you have a Skineance Customer Account, you may change your personal information in the pages reserved for your account and your Club membership.
Right of cancellation
You have the right to delete at any time any personal data processed by Intersourcing in the following situations by following the instructions provided in each email received or by contacting Customer Service by sending an email to support@skineance.com.
Your right to object to treatment based on your legitimate interest
You have the right to oppose the processing of your personal data based on the legitimate interest of Intersourcing. Intersourcing will cease to process your personal data unless we can demonstrate that this process has a legitimate interest that exceeds your interest and rights or that arises from legal claims.
Your right to oppose direct marketing
You have the right to object to direct marketing as well as to the analysis of your profile for direct marketing purposes.
You may object to direct marketing in the following ways by following the instructions provided in each marketing email or by contacting Customer Support by sending an email to support@skineance.com.
Right to restriction
You have the right to request that Intersourcing restrict the processing of your personal data in the following circumstances:
- if you oppose a treatment based on the legitimate interest of Intersourcing, Intersourcing will have to restrict any processing of these data pending the verification of the legitimate interest.
- if you have claimed that your personal data is incorrect, Intersourcing will have to restrict any processing of this data while waiting for the verification of the accuracy of your personal data.
- if the treatment is illegal, you can oppose the erasure of your personal data and ask rather the restriction of the use of your personal data
- If Intersourcing no longer needs your personal data but is nevertheless necessary for the defense of your legal claims.
How can you exercise your rights?
You can contact Customer Service at any time by sending an email to support@skineance.com
Right to file a complaint with a supervisory authority
If you consider that Intersourcing has processed your personal data incorrectly, you may contact us by sending an email to support@skineance.com. You also have the right to file a complaint with a supervisory authority.
Updates to our Privacy Policy
We may need to update our confidentiality clause. The most recent version of the confidentiality clause can still be found on our website. We will communicate any material changes to the confidentiality clause, such as the purpose of the use of your personal data, the identity of the Controller or your rights.
ONLINE PURCHASE
Why do we use your personal data ?
We will use your personal data to manage your online purchases with Skineance by processing your orders and returns via our online services and send you notifications about the evolution of your delivery or in case of problems concerning the delivery of your items.
We will use your personal data for the purpose of managing your payments.
We will also use your data to process claims and warranty issues.
Your personal data is used for the purpose of identifying you, to verify that you are of legal age to make online purchases.
What types of personal data are we dealing with?
We will treat the following categories of personal data :
•contact information such as your name, address, e-mail address and phone number
•payment information and payment history
•credit information
•order information
If you own a Skineance Customer Account, we will also process any personal data you provide as part of your account. For example, the Customer Account ID and the purchase history
Who has access to your personal data ?
Your personal data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services, in order to allow companies to validate your address, to communication agencies to send you the confirmation of your orders and to service providers warehousing and distribution to inform you about the delivery of your order. Payment service providers will also have access to this data for your payment. Your data could also be accessed by credit reporting agencies for identity and credit verifications as well as by debt collection agencies.
Please note that many of these beneficiary companies have an independent right or obligation to process your personal data.
What is the legal basis for the processing of your personal data ?
The processing of your personal data is necessary for the management and delivery by Intersourcing of your order.
How long do we back up your data ?
We will retain your data as long as you are an active customer.
DIRECT MARKETING
How do we use your personal data ?
We will use your personal data to send you promotional offers, information surveys and invitations by e-mail, text messages, telephone and mail.
In order to optimize your Skineance experience, we will provide you with useful information, recommended products, reminders about the products left in your basket as well as personalized offers. All these great services are based on your previous purchases, your clicks and the information you provided us.
What types of personal data are we dealing with ?
We treat the following categories of personal data:
•contact information such as your email address, phone number, and zip code
•sex (if you choose to provide us with this type of information)
•the products and offers you clicked
If you hold a Skineance Customer Account we will also process your personal data provided in connection with your account such as the following data
•Name
•address
•age
•history of your purchases
•your navigation and your clicks on the site
Who has access to your personal data ?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned service and to allow media agencies and technical service providers to send you physical and digital direct marketing materials.
We never communicate, sell or trade your personal data to / with third parties.
What is the legal basis for the processing of your personal data ?
The processing of your personal data is based on your consent to direct marketing. Except in the case of mail marketing materials, and catalogs, which will be sent to you on the basis of our legitimate interest.
Your right to withdraw your consent :
You have the right to withdraw your consent to the processing of your personal data at any time and to oppose direct marketing.
In this case, Intersourcing will no longer be able to send you direct marketing offers or information based on your consent.
You may object to direct marketing by following the instructions provided in each marketing letter or by contacting Skineance Customer Service by sending an email to support@skineance.com.
How long do we keep your data ?
We will retain your data for direct marketing purposes until you withdraw your consent.
SKINEANCE ACCOUNT
Why do we use your personal data ?
We will use your personal information to create and manage your personal account to provide a personalized and consistent Skineance experience.
We will provide you with the history of your purchases as well as details about your orders and we will allow you to manage the settings of your account (including your marketing preferences). We also allow you to easily keep accurate and up-to-date information such as contact information and payment information. In addition, we allow you to save items in your cart, we recommend sizes and we allow you to evaluate the products you have purchased and give feedback on these products.
In order to be able to recommend products in a consistent manner, Skineance will treat your navigation on the website www.skineance.com, the history of your purchases and your opinions on our products as well as the data that you have provided to us via your account.
What types of personal data do we collect ?
We always treat your e-mail address and your password that you provide to us when you create your Skineance Customer Account:
We treat the following categories of personal data if you choose to provide us with these types of information :
•contact information such as your name, address, phone number
•month of birth
•sex
•country
•your account settings
If you make a purchase, we will treat the following categories of personal data:
•Order history
•delivery information
•payment history
We also treat the following categories of personal data related to your cookies:
•click history
•navigation history
Who has access to your personal data ?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services, allowing agencies specialized in websites to optimize our website and allow the evaluation of our products with the help of analysis tools.
What is the legal basis for the processing of your personal data ?
The processing of your personal data related to your account is based on your consent when creating your Skineance Customer Account. The processing of your personal data for the purpose of providing you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent ?
You have the right to withdraw your consent to the processing of your personal data at any time. If so, your account will cease to exist and Intersourcing will no longer be able to provide you with the aforementioned services.
How long do we keep your data ?
We will retain your data as long as you have an active Skineance Customer Account.
You have the right to delete your account at any time. If so, your account will cease to exist and you will be considered as an inactive customer. We will retain your personal data to satisfy any legal requirement and in case of dispute.
After closing your account, your data will be deleted.
Your right to object to the processing of your data :
You have the right to oppose the processing of your personal data based on the legitimate interest of Intersourcing by contacting us at the following address: support@skineance.com. Your account will be deleted and we will no longer be able to provide you with our services.
CUSTOMER SERVICE
Why do we use your personal data ?
We will use your personal information for the purpose of managing your inquiries, processing your complaints and warranty and technical assistance questions by e-mail, our instant chat function, by telephone and on social networks.
We may also contact you if there is a problem with your order.
What types of personal data do we collect ?
We will treat any data you provide to us, including data in the following categories :
•contact information such as your name, address, e-mail address and phone number
•birth date
•payment information and payment history
•order information
•Customer Account number
Who has access to your personal data ?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services.
What is the legal basis for the processing of your personal data ?
The processing of your personal data is based on the legitimate interest of Intersourcing.
Your right to object to the processing of your data :
You have the right to oppose the processing of your personal data based on the legitimate interest of Intersourcing. Intersourcing will cease to process your personal data unless we can demonstrate that this process has a legitimate interest that exceeds your interest and rights or that arises from legal claims.
COOKIES
A cookie is a small text file saved on your computer or mobile device, then retrieved during your subsequent visits. We use technologies, such as cookies, to personalize content and advertising, provide social media functionality, and analyze traffic on our website. Nours share information about your use of our site with our trusted partners specializing in social media, advertising and analytics.
How do we use these cookies ?
We use persistent cookies to retain your choice of home page as well as your personal data if you check "remember me" when you log in. We will use cookies to save your favorite products.
We use volatile cookies when you use the filter function to search for products, to check if you are logged in or if you have put an item in your cart.
We use internal and third-party cookies to collect statistics and user data in analytics tools to optimize our site and provide you with relevant marketing materials.
Some third-party cookies are defined by the services that appear on our pages and are beyond our control. These cookies are defined by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icons.
We also use third-party cookies that perform an inter-site tracking mission to enable us to submit marketing materials to other sites / channels.
What types of personal data are we dealing with ?
We connect your ID cookie to the personal data you have provided and collected as part of your Skineance Customer Account only if you are logged into your Skineance Customer Account.
Who has access to your personal data ?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services and to enable our analysis tool to collect statistics in order to optimize our site and submit relevant information.
What is the legal basis for the processing of your personal data ?
We will only connect your cookies to your personal data if you are logged in to your Skineance Customer Account.
If you are connected to your Customer Account, the legal basis is our legitimate interest.
How long do we back up your data ?
Skineance does not save your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, please refer to the help section of your browser. According to your preferences, you can disable cookies or ask to be notified each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to enjoy all our features.
CONTEST
Why do we use your personal data ?
We will process your data if you participate in our contests. Your personal data will be used to allow Skineance to contact participants about the contest, before and after an event, to identify participants, to check the age of participants, to contact winners, to deliver prizes and Follow up on price delivery.
What types of personal data are we dealing with ?
We will treat the following categories of personal data
•contact information such as your name, e-mail address, and phone number
•ge
•information provided during the competition
Who has access to your personal data ?
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services and allowing the delivery service providers to deliver the prices.
What is the legal basis for the processing of your personal data ?
The processing of your personal data is based on your consent to participate in a contest.
Your right to withdraw your consent :
You have the right to withdraw your consent to the processing of your personal data at any time. In this case, Intersourcing will no longer be able to provide you with the aforementioned services.
How long do we back up your data ?
We will keep your personal data for 45 days after the end of the contest.
DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data ?
We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data at an individual level. The processing will be done on anonymous data.
This includes analysis to make our services easier to use, such as modifying the user interface to simplify the flow of information or to put some features forward that are commonly used by our customers on our digital channels and to improve computer systems to increase the security of our visitors and customers in general.
Analysis is also used to continuously develop and improve logistics flows of goods by forecasting purchases, stocks and deliveries as well as our resource capabilities from a sustainability perspective by improving procurement and establishing a program. deliveries.
In addition, we use the data to be able to plan the installation of new stores and warehouses and improve our product line.
What types of personal data are we dealing with ?
We will treat the following categories of personal data if you have decided to provide them to us:
*client number
*birth date
*sex
*country
*Account settings
We will treat the following categories of personal data if you made a purchase:
*purchase history
*shipping information
*payment history
We will treat the following categories of personal data if you have decided to provide them to us:
*click history
*browsing history and consultation
Who has access to your personal data ?
Data that is transferred to third parties is used exclusively to provide you with the aforementioned services. We employ online analytics companies to assess online customer behavior at a general level.
What is the legal basis for the processing of your personal data ?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we back up your data ?
We will retain your data as long as you have a Skineance Customer Account. Your data will be deleted once you terminate your account.
Your right to object to the processing of your data :
You have the right to object to the processing of your personal data that is based on the legitimate interest of Intersourcing by sending an email to support@skineance.com. Your account will be deleted and we will not be able to provide you with our services.
SATISFACTION OF LEGAL OBLIGATIONS
Why do we use your personal data ?
We will use your personal data to comply with legal obligations, case law and authorities' decisions.
This includes the use of your personal data to collect and verify accounting data to comply with accounting rules.
What types of personal data are we dealing with ?
We will treat the following categories of personal data
•client number
•order number * name
•address
•transaction amount
•date of the transaction
Who has access to your personal data ?
Your data will be shared within Intersourcing s.a.
We will share your personal data with IT companies that provide accounting software.
What is the legal basis for the processing of your personal data ?
Intersourcing must ensure the processing of your personal data in order to comply with its legal obligations.
How long do we back up your data ?
We will record your data in accordance with the accounting rules applicable in your country.
PREVENTION OF ABUSE AND CRIME
Why do we use your personal data ?
We will use your personal data for preventative loss management by ensuring that the terms and conditions are respected and by detecting and preventing any abuse of our services.
We will also use your personal data through video surveillance for security reasons to be able to follow up on incidents and to prevent and report criminal offenses in our stores.
Your personal data will be used to prevent and investigate the abuse of our online services, losses and fraud, by analyzing the behavior of online shopping.
What types of personal data are we dealing with ?
We will treat the following categories of personal data :
•contact information such as name, address, phone number and email address
•client number
•video recordings
•order history
•delivery information
•payment history
Who has access to your personal data ?
Data that is transferred to third parties is used exclusively to provide you with the aforementioned services. We will share your data with companies for reporting exceptions.
Incidents and frauds can be shared with insurance companies, law enforcement agencies or local and global police to investigate. Please note that such recipients will have an independent right or obligation to process your personal data.
What is the legal basis for the processing of your personal data ?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long do we back up your data ?
We will store your data for the time required to prevent and / or report fraud and other misdemeanors.
Video recordings will be saved in accordance with local law during and for a maximum of 30 days.
Your right to object to the processing of your data :
You have the right to object to the processing of your personal data that is based on the legitimate interest of Intersourcing by sending an email to support@skineance.com. Your account will be deleted and we will not be able to provide you with our services.